How can we help?

Enter your pick-up point, your destination, the date and the number of passengers: the price for each range appears immediately. Choose your vehicle, enter your details and pay online. You receive your reference and a tracking link straight away.

At least 3 hours before the pick-up for an online booking. If you need something sooner, write to us from the contact page: we check whether a chauffeur is available and reply quickly.

Yes. Enter the name and telephone number of the lead passenger: that is the person the chauffeur will call, and the name that appears on the sign.

Yes: add the return leg when you choose your vehicle. Each journey has its own chauffeur and its own tracking.

Some journeys are priced individually. Send your request in one click from the booking screen: we reply with a firm price in under 2 hours.

From €38.22 including VAT for the whole vehicle, not per person. From Nice Airport: central Nice from €48, Cannes from €81.02, Monaco from €94.10, Saint-Tropez from €263.10. The price of your journey is shown before payment, with tolls, luggage and waiting time included, and it does not change. A journey outside our price grid is quoted on request, with a firm price within 2 hours.

Yes. The price shown is the price you pay: VAT, tolls, luggage and free waiting time included. Traffic changes nothing.

By bank card (Visa, Mastercard, American Express), Apple Pay or Google Pay, on Stripe’s secure payment page. We never see your card details.

Yes. The payment receipt is sent to you automatically, and an invoice in your name or your company’s is issued on request.

It is never expected. If you enjoyed the service the chauffeur will appreciate it, but the price paid online covers everything.

In the arrivals hall, just outside your terminal, holding a board with your name on it. His first name and phone number are sent to you before you land.

Your chauffeur tracks your flight in real time and adjusts the pick-up time. The first 60 minutes after landing are free.

15 minutes are included at an address (hotel, home, office). Beyond that, let us know: we do what we can to wait for you.

Yes, as a paid option: €10 per seat and per ride, up to 2 per vehicle — infant seat (0 to 1 year), child seat (1 to 4 years) or booster seat (4 to 10 years), fitted by your chauffeur before you arrive. Choose them at the “Contact details” step of the booking: the amount is added to the price shown before payment.

Yes, with a folding wheelchair: it goes in the boot like a suitcase and you travel in the seat. Tell us when you book and we will provide a van where more room is needed — with no change of range, provided the number of passengers allows. We have no vehicles with access ramps: for a non-folding wheelchair, write to us before booking and we will look for a solution with our partners.

Yes, provided you tell us when you book: it determines the vehicle. For bulky equipment, choose a van.

Mention it in the note to the chauffeur: we confirm depending on the animal and the vehicle. Assistance dogs are always accepted.

Yes, up to 24 hours before the pick-up time: you are refunded in full. After that, the fare remains payable.

Write to us quoting your reference (NV-…): time, address, flight number or number of passengers. If the price changes, we confirm it with you before making any amendment.

Professional private hire chauffeurs holding the professional licence, insured to carry passengers, in uniform and trained in airport meet and greet.

Yes: Novalia chauffeurs speak French and English. The welcome in the arrivals hall and the conversation during the journey happen in either language. The confirmation, the name board and the tracking link are written, so they can be read and translated at any time.

A taxi can be hailed in the street or picked up at a rank; a private hire vehicle must be booked in advance and its price is known before departure. That is what makes the fixed price, the name sign and flight tracking possible.

They are used only to arrange your journey and to contact you about it. Payment is handled by Stripe; we keep no card data.

No. Booking works without an account: you receive your reference and your tracking link by email. An account is there to find your journeys and your invoices again, and to book faster next time.

Create an account with the email address you used when booking, then verify that address: your past and upcoming journeys appear in your account automatically.

Yes: every upcoming journey carries a cancel button. Up to 24 hours before the pick-up, cancellation is free and the refund automatic.

Invoices can be downloaded from your account as soon as the journey is paid for. For an invoice in a company’s name, tell us when you book or write to us.

Yes: travel agencies, businesses, hotels and airlines each have their own account, with negotiated rates, booking on behalf of others and invoicing to match. Opening one takes two minutes and approval follows within 24 working hours.

Yes, for partners who book regularly: quotes, booking, cancellation and status tracking. Ask for the documentation from the Business page.

Apply from the “Become a partner chauffeur” page: we call back within 48 working hours, then check the professional private hire licence, the entry in the operators’ register and the insurance.